dobet

Help & FAQs

Q: How do I choose the right size?
A: Check the size chart on each product page and compare it to your body measurements. For the most accurate fit, we recommend ordering a custom size. You can also refer to our Measuring Guide for step-by-step instructions.

Q: Can you customize the size of my dress?
A: Yes! For an additional fee of £15, we can make your dress to your exact measurements. Just select "Custom Size" when ordering and provide your measurements in inches or centimeters. For best results, get measured by a professional.

Q: What should I keep in mind when measuring myself?

• Wear similar undergarments to what you'll wear with the dress

• Ask someone to help you measure

• Measure your bust from the fullest part (not bra size)

• Take measurements in the afternoon or evening for better accuracy

• Include your heel height in the hollow-to-floor measurement if you'll wear high heels

Q: Can I alter the dress if it doesn’t fit perfectly?
A: Yes, we leave extra fabric in the seams (approx. 2.5 cm per side) so a local tailor can make minor adjustments. Note: detailed areas like beading may be harder to alter.

Q: How is dress length determined?
A: We use your hollow-to-floor measurement to determine overall length. For shorter styles (mini, knee-length, tea-length), we calculate proportionally based on your height.

Q: Will the color match what I see online?
A: Slight color differences may occur due to screen settings and lighting. We try our best to match what you see online, but actual colors may vary slightly.

Q: What’s the difference between white and ivory?
A: White is a crisp, bright color, while ivory has a soft, warm undertone—more flattering for many skin tones.

Q: Can I see what the fabric looks like in person?
A: You can refer to our Color Chart and fabric photos to get a good idea of texture and tone. Feel free to contact us for additional guidance.

Q: What types of fabric do you use?
A: We use high-quality materials, including:  Chiffon – Soft, sheer, perfect for flowing layers.  Organza – Stiff yet transparent, ideal for structure.  Satin & Matte Satin – Smooth with varying levels of sheen.  Tulle – Lightweight netting, often used for skirts & veils.  Taffeta – Crisp and smooth, with slight texture.   Jersey,Elastic Satin, 30D Chiffon – Each with unique qualities for different styles.

Dress Customization & Design

Q: Can I change the design or style of a dress?
A: Yes! If you'd like to modify the length, neckline, sleeves, or even the fabric, contact our team before ordering. We’re happy to work with you.

Q: Do you have photos of real customers wearing your dresses?
A: While most images are of models, some product pages include customer photos. You can also post a photo request on the product page to connect with past buyers.

Q: Can I cancel or return my order if I change my mind?
A: Because most of our dresses are made to order, our return and cancellation policies are stricter than standard items. Please read our Return & Refund Policy for full details.

Q: Can I return a dress if it doesn’t fit?
A: Yes, as long as the item is unworn, unwashed, unaltered and returned within 15 days. For more details, please refer to our Returns section.